Client service

A zero star rating would be best suited for service. Clearance Warehouse Africa's normal delivery policy is 10 to 14 work days; it has been 4 weeks, and still no delivery. No communication from their side. No phone call, email or sms. After several attempts to contact the stock department, which not even one of their own employees could get hold of, still no answers have been provided. Upon visiting the store, the employees say they're sorry but they don't have an answer. No attempt was made to solve the problem swiftly. They were all too eager to do a refund and get rid of the 'problem'. No one attempted to find out where the product was or to help replace the product to keep their customer happy. It seems like they're policy to handle problems are 'Just get rid of the of the customer, by any means, and the problem goes away'. So much for "Ensuring attentive, effective, and proactive client service and personalised attention to clients."