Clearance Wheres My Money

Where do I begin, with the level of service or rather lack of thereof that I’m getting from CWA Bloemfontein (head office). Really pathetic to say the least. I went to the store on 15/09/2022 to request a refund on a lay-by I had made. While there, the manager was front of office and I was assisted by one of the sales agents, I told them I had misplaced my invoice. But they tracked down my information. They told me that I should send them my proof of banking details. They said I should send them on WhatsApp number, only to find that the number is registered on WhatsApp.

I then had to phone them again, to get another number. Then finally I sent through the banking details. This was on 16/09/2022.

Then I had to wait for the 7 to 14 working day waiting period, then on from the 3rd of October I started communicating with the lady I had sent my banking details to. She told me I should wait for the 14 working days. I inquired again on the 4th, her response was sweet and short, ‘14 working days’. Then I phoned the store to find out what was happening with my refund, they told me it had not been processed. Then I got a call from a lady called Layla, she said she was calling from your head office and she told me she would try to sort the matter out.

Then on the 07/10/2022, I got a call from a black lady who works at the Bloemfontein branch. When I was talking to her she told me that it was late and that she had to leave and she would call me on Monday morning.

I waited for the call on Monday, which I never received, I decided to go to the store later in the afternoon, when I got there she told me that my refund had finally been processed. I told her there was no way I would another 14 days for my refund to be processed. The manager\supervisor was informed of my situation while I was there. But he never bothered to come over and talk to me, I assumed that he was busy trying to sort out my problem.

Then the lady told me that she will call me on 11/10/2022 to update me. I waited for the call, which I never got. Then I decided to go to the store, when I got there she told me that she had tried calling me and my line was busy, which I found to be inexcusable. Since my phone could not be busy for the whole day, if my line was really busy. She should have called again in a few minutes and save me the trip of going to their store again. While I was there she attempted to call me again to show that she had called, which she didn’t do because she knew that she was lying to me.

Then I asked to talk to the manager, I explained my situation to him and that I could not wait another 7-14 working days for my refund. To my shock the only solace he could offer me was for me to call your customer care, guess what at my expense. Why should I spend my hard earned money calling you guys again and spend time on this never ending exercise, which is not yielding the desired outcome.

Why I should wait another 7-14 working days for something which I was not responsible for. Why is it only one person was handling my refund if she did leave your employment, why wasn’t all her outstanding work not followed up by her colleagues and most importantly the manager\supervisor.

I’m really disappointed in the level of service I have received from your store and I find the employees level of professionalism to be way below par and very inappropriate. I just want my money to be refunded and I will not bother you again.