Clearance warehouse owner please do something about your staff

I'm writing this review by no means to defame the parties involved but I feel it's important to use such platforms with honesty especially if behaviour and responses seem to be the norm with certain people and companies

The one thing I have observed in my 7 month turbulent relationship with the staff at clearance warehouse is that my complaint is not unique

It seems like alot of customers share my experience....the lack of communication with staff members and customers.... ********* behaviour from staff members of clearance warehouse....the lack of team work and communication between staff members of clearance warehouse amongst each other

Sadly there are so many reviews on hello Peter about this company and nobody's seems to be doing a thing about this.... personally I blame the owner of the company who clearly does not give a hoot about the customer I agree with the reviews I've read about this company that it is a ****

This is not my first review on this company After 7 months of having the same issue with 2 sets of lounge suites from this company The issue being that the first couch I received tore within the first week of recieving it the second suite I received more than 5months after complaining.... tore after a month later

The manager CROSBY who I now realise is a problem told me that I should have bought a more expensive couch if I didn't want my couches to tear (within a week) the other (within a month)

I spoke to Crosby many times before most recent being yesterday 5/7/2022 mid morning

I haven't enjoyed my purchase ever since its arrival in my home which was late January this year Numerous calls of mine and emails that have been ignored until I finally took to the platform of hello Peter but even now this medium doesn't seem to phase CROSBY at all who by the way is the manager of clearance warehouse

CROSBY arrogantly asked me yesterday when I called him if he should wait on my lawyers to contact him regarding the refund of my monies and the cancellation of my account with clearance warehouse He then went on telling me my refund would be done within the course of the day and he would send me proof of such This has been promised to me over the past month ....Still Nothing!!!!!!

My couches were picked up almost a month ago by the delivery guys of clearance warehouse I have no couches yet my debit for the couch still went off this month

CROSBY refuses to give authorisation for the cancellation of my account and my refund promised to me!!!!!

Staff members are waiting on him so that they can apparently do what they need to do regarding this situation

But CROSBY seems to be throwing his managerial weight around and behaving like a corporate gangster Crosby does not seem to possess the slightest evidence of human emotion

Well the staff of clearance warehouse are just as stunned as I am by Crosbys behaviour

My question is where is the big boss of clearance warehouse? The Owner? With all these reviews!!!!! My 7 months of utter hell with this company!!!!! the legacy of bad service yes not poor service bad service seems to continue on at this company with no intervention from Higher management