Clearance Warehouse has the poorest service EVER!

I bought couches from Clearance Warehouse Africa - Johannesburg branch on the 22 March 2023 for R17850.00 incl. delivery. On the website it is written that orders take 3 - 10 days to be ready I asked the salespeople in store how long my couches would take they said 3-4 weeks. Fast forward to today 4th May 2023 it has been 6 weeks now. No sign of my couches, no delivery report.

I have repeatedly called the store on several accounts the number does not get answered. When it does I am being told to call the customer care which also goes to voicemail. I was also asked to send an email which I have done and an automated reply immediately kicked in that my email will be attended to which was not the case!

All I want to know is the ETA for my couches. I would like to get a progress report. Some feedback on what I bought and why it is being delayed would be great! How come is it that nobody knows where my order is! How long it will take and when will I be receiving it? I have called out my order number a million times to try and get assisted but there is no status update?

I need to know what is going on or get refunded! PLEEEASE SOMEBODY HELP ME!!!!