HK
Hlabishi K

1 reviews | Active since Sept 2019

14 Jan 2023, 11:50

Clearance Warehouse customer service

Clearance warehouse customer service is horrible. Bought a couch set 1st of December. Firstly they deliver a set with horrible multiple permanent damages, we return them. They promise to deliver a new set before Christmas, never happens. In the new year they call us to come view the new set; we find it's the same set with the same damages wrapped in plastics, they bring another set, still with damages. They tell us these damages are permanent, so we shall give you R300 as a compensation. The audacity and the arrogance of this guy called Crossby at their Midrand HQ is disgusting. He treats you as if he is doing you a favour. He bullishly offer you 1% for a permanent damage on an item. If that is not worse, when you cancel the sale they tell you about 30 days refund. Worst of them all, you see the same set re-advertised on their sites with a R100 reduction. Consumer protection clearly has to look into this, that is left. Needless to mention the lies that they keep telling you in the process. I have been waiting for a call or an email from their manager called Renisse Loft to no avail.

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Replies (2)
Clearance Warehouse Africa
Clearance Warehouse Africa's reply15 Jan 2023, 10:59
Official
Good day, apologies for the inconvenience. your matter will be attended to with most urgency.
HK
Hlabishi K's update16 Jan 2023, 10:24
Reviewer Update
Threatening me is part of you attending to this with urgency?