Clearance Warehouse Africa where the quality of couches and customer service are equally terrible.

Disclaimer, this is not the first time Clearance Warehouse has done me wrong but this is the first time I'm writing a review.

On the 25th of March I phoned to complain about a couch I bought 10-11 months prior, as the seating had already deteriorated (I weigh 80kg, so it's not like I'm destroying the couch each time I sit down) to the point where once you sit down you feel the wooden frame of the couch cut into your backside and legs.

As they do a correspondent contacted me via Whatsapp, and to their credit my couch was approved for filling. This is when the trouble started. I soon came to find that it would take multiple messages to just get a reply from this person as to what was going to happen regarding the collection of my couch. After a long wait with no communication I received a phone call out of the blue on Thursday the 31st of March 16h00 asking if they could come and collect my couch, I then spoke to a manager telling her I was unhappy about not receiving any information and spelled my e-mail phonetically to ensure at least getting a heads-up about the procedure. up until today the 12th I have not received a single mail. I also asked the manager on the 31st if she could schedule an early pick-up the next morning on April the 1st. It seems that Clearance Warehouse played me for a fool as the collection crew only came after 17h00 on Friday, April the 1st. The crew being in a hurry to finish the days work (as I would be in their shoes) tore one of my couches at the back when trying removing it from my flat. I sent a voice note to my Whatsapp corresponded on the following Monday the 4th of April, informing him of the tear and requesting the manager to phone me so I could voice my displeasure (which she never did).

Today (12 April) at 17h24 I received a call from Clearance Warehouse, I immediately requested to speak to the manager I had previously spoke to. Voicing my frustration she was aggressive at first not listening to what I was saying and from my perspective treating me like a child asking "what is it I am complaining about", when I told her about the pick-up time I arranged with her for the first she said she had no recollection of that (Since Clearance Warehouse records their conversations for quality assurance I dare them to listen to our first conversation where I requested a early pick-up, I'll be waiting for an apology) and when I told her that between myself and the pick-up crew we were unsure of what to take so they took my entire set (which I believe could have been prevented by a simple e-mail to the customer informing us about the pick-up detail) she started to see why I was frustrated. Finally she told me the do not work with the repairs but in the same breath tells me there is no tear in the couch (maybe a sly way of implying that I'm lying or something) I had to tell her again about what happened on the !at of April and that someone should take a proper look before running their mouth.

The last thing that bothers me is the lack of responsibility, as the claim not to have anything to do with customer care but if I inform her (a manager working at Clearance Warehouse) that I'm not receiving any communication she should take responsibility and contact someone to ensure the issue is sorted and not act like I know the inner workings of the company she works at.

The service puts a bad taste in my mouth and I would never spend a single cent of my money at Clearance Warehouse and to be honest I want to tell them to keep the couch and give a refund.

*I have not received a reference number. *I have a video I made prior to the pick-up of my couch's quality and also screenshots of the lack of communication from their side.