Clearance Warehouse Africa does not have customer friendly processes

I made a layby of a couch at Clearance warehouse Durban springfield. I was told when I went in store that the item is being discontinued and I need to choose an alternative item. I did not like any of the items so I asked for a refund instead. Veloshin told me that the refund would be processed by head office in 30 working days. I told her that 30 days is a loooooong time. she told me its their company policy. This is a company policy I was not made aware of when I made the payment. Neither did they tell me that furniture paid for might be discontinued. I never would have signed up for this inconvenience.

After reading reviews about their refund process I have very little faith in them and their lengthy refund process.

I am willing to wait for 7days for the refund to be processed but anything beyond that is unreasonable. I want my money!!!!!

Nondyebo