Clearance Warehouse Africa Boksburg / Midrand

CLEARANCE WAREHOUSE BOKSBURG:

Firstly the service received was terrible by the manager himself full of promises and assurance that stock is available and will be ready. 5 weeks later no communication no feed back as to where the furniture I purchased will be delivered I called in to find our and was told there is no stock available and they have a suitable replacement brown in colour and that it is in stock to which I declined as it will not match my colour scheme and requested a refund. And that is where my troubles begin he wanted a bank approved later of my account which i understand is fair practice and assured me the refund will be pushed as soon as possible or at worst case 14 working days as per head office rules.

Secondly calling head office in Midrand to enquire as to when my refund will be cleared only to hear that they will do it 30 working days so they have sat with my 20 k in their account for almost 2 months and eve when calling their office the voice automated system says you are caller number 1 and will be attended to in approximately 2 minutes try 15 minutes rather and even when you are helped you are basically told its our procedure and there's nothing we can do about as consumers cause they know they consumer act and are not threatened in the least.

Thirdly they make no attempt to communicate and provide feedback as to whats happening with regards to financial issues and refunds.

Is there any way to take this further I am open to suggestions

R.Govender