Brand new sofas received damaged, sent back to be repaired and returned damaged again. No one wants to take accountability.

I purchased a brand new recliner set from you guys this year, which was delivered to me damaged. You guys then fixed both and returned them damaged again. I have been in contact with your managers who advised your company was under business supervision/rescue and I will communicated on a monthly basis, which I was not and had to make the attempt to get info from your guys. I was advised that I will be told on when this can be rectified. You guys also promised and exchange but not a refund due to your company circumstances.

When I queried recently, to my surprise the person responding to me who is either new or the same manager as per before acts all dumb about my damage sofas I'm sitting with.

I have all the comms and pictures to prove I sent to you guys when I received it damaged again.

Please can I have someone more senior deal with this and get to me.

I have been sending messages and just don't get the reply. I have proof of that too!!