Bad service, and possible *****/theft

After my previous review in terms of the bad service i received, did a request for refund. their policy states 30 days and that lapsed 6th March 2023. Contacted their office ,spoke to LAYLA MENTOR who subsequently send a mail that the refund will be actioned on the 8th. Ever since then she is missing in action, does not answer my calls ,as no refund has been done. Received a sympathy mail from the Support Manager, Mr Crossby Kubayi, and that according to their policy the refund period that will now be actioned will take 30 days. That makes this process 60 days, in contravention of their own policy, so what does this lead to ,delaying tactics ,because there is no intention to refund our R12 300.(inv 48538)