Bad Service.

I am extremely not happy with the service that I am getting from their store. I made a cash purchase on 18/10/2020 at Newtown Junction. We had reached a mutual agreement that the goods purchased will be delivered on Tuesday the 20th/10/2020. In the early hours of the morning I got a call from *****gwa confirming that my cash refund won't be processed today the 10th, it has to be sent through to their head office for approval she is not certain of the turn around which wasn't much of a problem. I got a second call from a gentleman who wanted to confirm the goods they have to deliver and my address. Its close of business day no one bothered to call and inform me that their warehouse doesn't have stock they have to request for stock in a store in Midrand, I have to be the one calling them. *****gwa who called me in the early hours of the morning said "she might have forgotten to inform me" what the hell is that? I made a cash payment I shouldn't be following people around. This is just totally unacceptable, this really Bad Bad service. I am so not a happy client right now. When you at the store they tell you exactly what you wanna hear, then it becomes a different story when their people "call" you. It's just an inconvenience.