Angry customers

Good day

On the 14th of November my husband and I went into your Springfield branch and bought furniture.We were told it can be delivered to us in Pmb where we reside.We paid for everything and was told to give you guys between 7 to 10 business days.

It is now the 24th of December,we have still not received our furniture and when my husband called the Jhb branch,they said it was dispatched long ago.He keeps calling the Springfield branch,and they of no help,the one minute the coffee table isn't there,then the lounge suite isn't there,then the dining room suite is not there.But Jhb says it's all been dispatched.

Now here's the thing,you guys preach service,and deliverance.But you'lls service is appalling to say the least.My husband and I would rather get refunded and we will go to a reputable furniture store who will not give us the run around and where we dont have to wait more than 30 days for something that is already paid for,to say we are disappointed is an understatement.We are highly upset and this **** needs to be rectified asap.The branch even stopped taking my husband's calls,they are carrying on like we owe them something,when instead you guys have our money with no furniture delivered to date.Its Christmas tomorrow and we have guests with no furniture for them to sit on,how should we feel?

If this is not rectified asap,I will take it up with the ombudsman because right now we are so angry it is not even funny.

Do not make promises that you guys cannot deliver on,because word of mouth goes a long way,and I surely wont give your company a good review,I am also going to go on hello Peter and say everything I have said right now.Your service delivery is below pathetic.

Signed a very angry customer

Mrs Candice Adams