Absolutely Horrible service

The after sales service of this place is absolutely ridiculous!! We had a wonderful experience purchasing our couches in June 2020. We were advised that should we be unhappy with anything regarding the couches within a week we should just let them know....

Sad to say that within a week one of the couches’ backrest started sagging. As advised we notified them. After a month we still had no one contacting us with regards to this. If my husband did not regularly follow up with them himself we would most probably still not have heard a word from them!!! IT’S BEEN SEVEN MONTHS NOW!!!! And the only feedback we have is “We will follow up with client services”

The best part of it all is due to the fact that the people responsible to resolve these issues, incompetence and laziness, our couches cannot be replaced because during the course of this 7 months it has been discontinued!!! We have requested numerous times to speak to managers after some of theM are actually quite RUDE. Speak about poor customer service!!! We have been patient for 7 months just to get asked on WHATAPP if we have been contacted yet... NO! NOT A SINGLE PERSON HAS BOTHERED TO CONTACT A VERY UNHAPPY CLIENT!

Due to the horrible service we have gotten to this point we will NEVER EVER support Clearance Warehouse ever again and we will spread the word of this horrible service. Never have I ever come across a company with such ***********, lazy and unprofessional employees. It really blows my mind.

My husband was informed that this issue would‘ve been resolved Friday 15/01/2021. It is now the 20th... Still no one has contacted us to this day!

I HOPE TO GET THIS ISSUE RESOLVED BY THIS WEEK!