Offended and disgusted, just terrible!

Item: Clear View Frameless
Rating: 1
Author: Leonard G

MY FIRST EVER REVIEW OF ANY BUSINESS, PAY ATTENTION, TURN AROUND NOW!!!

The estimated quote for the service we paid for was R51 834,51, this is not a bad quote compared to other quotes I received. They demanded a 70% deposit (R 36 551,44), which we had no problem paying.

We did however have a problem paying the 30% before the installation was completed, this is obvious from a consumer standpoint.

Michelle kept demanding that we pay the full amount before installation, which we eventually agreed, but only if the material was on site, then we would proceed to make an immediate payment on the day of installation. This payment agreement would protect our company from Clear View Frameless disappearing with our money. Nothing out of the ordinary, it's a matter of being careful.

The above arrangements we had no problem with, but what happened next left my jaw hanging...

On the time of their arrival, I sat in my office, I greeted them politely and I kept on working while they started with the installation. Suddenly, a man stormed into my office, he did not introduce himself, he did not make eye contact with me, he did not say anything, he just stood in my office very tense and rude. Twice I tried to greet the man but he ignored my presence completely. I thought his behaviour was disrespectful, however, I decided to stay out of his way.

After about 2 minutes of awkwardness, the man ordered his men to pack up and go outside. Very confused, I then phoned my boss to ask if something went wrong, she told me she paid the amount due and I must make sure the man does not leave the premises until we reach an understanding.

When I approached the man to try and resolve the issue the atmosphere was intense. He ignored me and continued to pack up our goods, I then acted and told the security guard to keep the gate closed. I was not going to let the man leave with our paid goods. He rep****, “that’s okay, I’m phoning the police”. He then jumped on his phone and phoned the police. Soon after he phoned the police arrived.

The man did not bother to give me any explanation why he was acting in this way. He simply retracted.

As the manager of this office, it is considered standard protocol to resolve issues like this. Should the rude man have approached me first with his problem, I would have immediately attended to his needs.

I then phoned Michelle, as I felt uncomfortable speaking to the owner being so aggressive. Michelle explained to me very rudely that the POP my boss sent was **********.

I finally got clarity on the situation, my boss sent a screenshot of her statements on her banking App to assure the man that the payment was made, however, she waited on the bank’s side to clear the payment and send a formal POP. This is an understandable delay in my mind, as we have no control over the delay from the bank's side. The bank even confirmed that they are willing to send proof of the exact time the transaction was made.

Not long after, I heard the rude man saying “I received the POP”. How embarrassed must he have felt after accusing our company of *****?. All this happened in a space of 10-15 minutes. Keep in mind my boss already paid 70% of the installation fee prior to installation, and then the rest of the money the morning they arrived, as per agreement.

Without apologising, the man left.

I then sent Michelle a Whatsapp message to explain how I felt and how disappointed I was. She then blatantly again accused our company of *****, which is a very serious allegation to make. Had they just waited 10-15 minutes for the POP none of this would have been an issue.

Now the second part. The installation was done sloppy. The measurements of the glass panels are wrong. No handle is attached to the door. Clear View Frameless vanished, no answering of phone calls, in fact, Michelle said we must stop contacting them as they refuse to complete the job. The worst part is, they have our R51 834,51.

Stay far away. Not even “one star”.

They will hear from our lawyers soon. Be ready Clear View Frameless!

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Replies (1)

Clear View Frameless's replyOfficial

09 Sept 2021, 12:07

We are totally grateful to the review left by Leonard from BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS. This exposes ************ unsavoury practices by clients, taking advantage of respectable companies like Clear View Frameless, with a 99.9% satisfied track record and close to 6000 satisfied customers in SA and neighbouring countries. We issued a quote to BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS for a frameless glass door. On the quote the payment terms are clearly displayed. BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS accepted the quote by paying the required deposit as stipulated on the quote. When we notified LIZELLE GREGORY (the owner of BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS), she protested against paying the balance as per the agreement. We could have refused to proceed in terms of the agreement, however we chose to be accommodating and agreed that the balance could be paid when the installation team arrives on site with the materials, to which she agreed. Upon the teams arrival on site our office called LIZELLE GREGORY to advise her of such. At that point she already became agitated with Michelle from our office and sent through a screenshot of her phone stating immediate payment, which did not contain any information indicating a proof of payment as issued by the bank. Michelle asked her for the proof, upon which she very rudely commented it would be emailed to her within 5 minutes. In the interim we in good faith instructed the installers to continue the installation. After 2 hours, not having received a proof of payment from the bank or the “immediate payment” reflecting in our account, I drove to their office and politely asked for the proof of payment. The skinny guy that stated he wished to make eye contact with me should have used his words as I was focussed on the installers and the door, not on him wherever he was placed. The receptionist advised me she did not have a proof on her computer upon which I asked if she was able to obtain one. After waiting 10 minutes I went back to her and advised if she could not produce the proof, we would halt work until such time as it could be presented. Unfortunately, in this day and age there are ************ unsavoury people, and having experienced such in 25 years in this industry, I recognised the behaviour. I have no experience with people on drugs, but if I had, in my minds eye, that would be how they would act, seeing such behaviour in movies. Suddenly the same skinny chap rushed out and started screaming, shouting profanities, using the “F” word at least 9 times. I was standing by die gate which is approximately 20 metres from the entrance as he was carrying on in full view of myself, potential customers, the public, his own fellow employees and my installers. He furthermore screamed at BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS people manning their gate to keep us captive and not open the gate for us to leave. I obtained the owner of BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS cell number and called her: LIZELLE GREGORY. She cursed and swore at me using the “F” word at least three times and also said: I don’t have time for your “sh**” and slammed the phone in my ear. The skinny man proceeded to call my office and used the same profanity and verbal assault on a lady, Michelle, THIS IS TOTALLY SHAMEFULL, and all this because they refused to present the proof of payment. I asked them politely to please open the gate in order for us to leave, whereby they refused. I proceeded to call SAPS Brooklyn for relief. The reaction unit was on site within 10 minutes. Upon entering the premises, the same skinny man was nowhere to be seen, leaving the receptionist to deal with the SAPS. Suddenly out of nowhere a lady appeared with a paper in her hand saying there’s your proof of payment. We realised the TIME STAMP OF THE PROOF WAS THE EXACT TIME THE POLICE ARRIVED ON SITE. Most people would have left under POLICE protection, but we still did the right thing and installed the door. I regret ever having to deal with people acting in such a unprofessional & rude manner. Clear View Frameless is a respectable company, having employees who deal with their customers fairly, politely & decently. IF YOU ARE A POTENTIAL CUSTOMER OF BOKAMOSO LANDSCAPE ARCHITECTS & ENVIRONMENTAL CONSULTANTS, or a contractor whom they approach for a project, think twice. A N D A L L T H I S B E C A U S E W E A S K E D F O R A P O P

Clear View Frameless's reply09 Sept 2021, 12:07

Official