Cancellation and refund of funds

Fazila Abdull 2024-07-03

Clear Review

Subject: Refund Request for Debit Order Not Cancelled

Dear Customer Service Team,

I hope this letter finds you well. I am writing to express my disappointment and frustration regarding the recent incident involving a debit order cancellation and subsequent refusal to refund my money. Unfortunately, this incident has left me dissatisfied with the level of service provided.

On 18/19/20/28 June and 1/2/3/4/5 July and 12 July 2024 I contacted your firm through WhatsApp emails and your office head office *** numbers and requested the cancellation of a debit order linked to my account.I specifically requested a cancellation and emphasized that I no longer wished to proceed with the transaction and has given reasons as to why.Thandi is the lady i dealt with for the cancellation and i informed her as the notification that i received and that i did canceled on the 18June 2024 up until the 20th June 2024 and she bluntly refuse to do a cancellation and the cancellation was only done on the 1stJuly 2024. Upto day not one off clear review consultants tried to contact me regarding the matter

To my shock and disappointment, I discovered that the debit order was not cancelled as instructed. This occurrence is highly inconvenient and has caused me financial burdens. Given the circumstances, I kindly request a full refund of the R3950. 00 withdrawn from my account.i have contacted the firm and its 12 July 2024 10days down the line and still no refund no feedback or any communication from the firm

I firmly believe that I am entitled to this refund as the payment was *********ly and erroneously processed despite my explicit request for its cancellation. I expected the consultant to accurately carry out my instruction.

Enclosed with this letter, proof of the pertinent documents, including proof of payment and the communication records from my attempt to cancel the debit order. These materials serve as evidence of my legitimate claim.

In light of this situation, I kindly request that you process the refund as soon as possible, ideally within two working days. Failing to meet this deadline or provide an acceptable solution will leave me no choice but to escalate this matter by filing a complaint with appropriate consumer protection agencies and sharing my experience on relevant consumer review platforms.

I trust that your firm values its customers and strives to maintain a good reputation for customer service. I hope this issue will be resolved promptly and to my satisfaction. I truly believe in an amicable resolution.

I look forward to hearing from you and receiving a satisfactory response to this matter. Should you require any additional information or clarification regarding my claim, please do not hesitate to contact me.

Thank you for your attention to this matter.

Sincerely,

Fazila abdull