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Evangeline E

1 reviews | Active since Oct 2024

16 Sept 2025, 08:50

Paid R6,000 for Debt Review Flag Removal – Still No Feedback or Closure

I am deeply disappointed with the service I received from Clear Debt Review. I paid R6,000 for them to remove the debt review flag from my name. The last update I received was on 19 August 2025, when I was told that my file had been handed to their attorney.

Since then, despite daily follow-up emails and copying in multiple staff members (including Mogale), I have received no response or feedback. My payment plan concluded in August 2025, yet I am still waiting for confirmation that the debt review flag has been removed.

I fulfilled my side by making all payments as agreed, including the additional R6,000, but Clear Debt Review has failed to deliver on their promises. This lack of communication and accountability is unacceptable.

I will be escalating this matter to the National Credit Regulator (NCR) and the Credit Ombud, but I also want to warn others to be extremely cautious before paying for services here.

Clear Debt Review, I expect urgent confirmation and proof that my debt review flag has been removed.

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Replies (3)
Clear Debt Review
Clear Debt Review's reply17 Sept 2025, 13:17
Official
Good Day Evangeline

Thank you for bringing your concerns to our attention. We are sorry that your experience has fallen short of expectations and apologize for the convenience thereof.

Kindly be advised that one of our legal administrators will reach out to you shortly to review your file and assist with addressing the matter. Alternatively, you are welcome to contact our client support team at [***/8396]. 

We would also appreciate your continued cooperation and adherence to procedural requirements, as this greatly assists us in processing matters efficiently and accurately.

We value your feedback and remain committed to resolving this matter to restore your confidence in our service.

Kind regards,
Clear Debt Review Support Team
EE
Evangeline E's update26 Sept 2025, 08:24
Reviewer Update
Today, 26 September 2025 and no Legal Administrator has reached out to me yet.
EE
Evangeline E's update26 Sept 2025, 08:28
Reviewer Update
Can you kindly advise if there is any SOP or Protocol your business has in place when it comes to Client relations? It's unfair for the client to beg for information and updates pertaining their case/ file. I understand the fact that you have a large client base, but the assigned administrator can at least provide weekly updates via email to give the client peace of mind. I will gladly delete this review if this is resolved, I'm even willing to give you a 5-star rating if my concern is addressed in a timeous manner. I paid for a service, and I expect your team to deliver accordingly.