GREAT IDEA BUT ARE THEY GETTING TOO BIG RESULTING IN POOR SERVICE?

THIS IS CLAY CAFE PAARL. I am very disappointed in the kind of service we have received. It started the day we arrived. Even though we had booked online, when we arrived, there was no record of our booking and therefore a code had not been generated. They then managed to put unto a corner. Normally, once you pay at the end, an email will be sent to you so that you could track the progress, but nothing was forthcoming. I phoned them a few times about it and there was no urgency. They did eventually give me a tracking number and, after a good few calls, sent the email for me to track. We were there on the 03 January and have yet to receive all our items. We eventually went through to collect those that were completed, but on 07 March, there are still items incomplete. This is the worst service I received from all of the branches/ franchises.