Disappointed customer

I bought a rug, cushions and candlelight’s from this business lady on Instagram last year the 19th of November 2020 and I paid her R7600. I received the cushions which I was happy; I also received the 3 candlelight’s but one of them were broken which I told her that one of the candlelight glass lid cam broken I even send her the broken pic on WhatsApp. She rep**** and stating to apologise and told me that she will request another one. So I was fine about it, then I told her I didn’t get the rug and she told me she is busy tracking the rug and when she tried to track the rug it was no where to be find. So I requested my refund of R2300.00, she promised to refund my money back. I waited months and I keep on following up on her and I ended up following on WhatsApp with the number she displayed on Instagram and she apologised and told me that her money is tied up and what not. Still I gave her time to pay me, I keep on following up both on Instagram and on WhatsApp but now she rep**** on WhatsApp asking my banking details which I forwarded to her on WhatsApp but still no reply from her both on Instagram and WhatsApp. I mean I gave this lady time to and I was honest from the beginning but I see now she’s playing games not responding anymore to my WhatsApp text and Instagram messages I don’t know what’s she’s up to. I’m annoyed and livid at the same time. I want my money back.