JW
Johann W

1 reviews | Active since Aug 2013

21 Feb 2024, 05:44

"over 100 years of experience in sporting goods sales", 0 years experience in customer service.

I don't mind that it took more than a month for me to get my shirt but the customer service is terrible. I decided I didn't want the shirt because it was the wrong size so I sent it back per the instructions but it took two months of persistent emails and whatsapps to try and get my money back even though it was within the seven days return policy on the website. No one responds via the two email addresses I was given - the one bounced back to say it doesn't exist. And the WhatsApp couldn't really help because it is not managed by the owner. In the end I had to settle with getting my shirt sent back to me as it appeared clear they were never going to part with my money

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