Shocking service and delay in removal
<p>We were relocating our house from Johannesburg to Stellenbosch.</p> <p>We quoted with different companies to move our house and we chose this one because we thought it was good value. </p> <p>They never sent any warning regarding their terrible policy of "waiting until the truck was full in order to leave Johannesburg". </p> <p>We are paying the rent in our new place in Stellenbosch which we haven't been able to stay in there because we have zero furniture, no bed, no fridge, nothing, because it is all in hands of these people, in the truck waiting to be filled. Now it has been 16 days since they packed the stuff, and still haven't delivered yet. </p> <p>We tried to contact them numerous times to find out what was going on, there was no response or explanation for many days... when we finally got hold of them two days ago, they said that the manager was sick, but "good news" our stuff is on its way to Cape Town finally,</p> <p>So we kindly explained them our inconvenience paying the rent for a place that we haven't been able to stay, and paying for a guest house in the meantime, for a place to sleep. we asked for a compensation or discount, and they came back with a story about being an "unforeseen event". they need the rest of the money (we paid the deposit of R4000.00) to deliver the stuff which has finally arrived </p> <p>I asked them to show me in the quotation or website, or any of their company documents or correspondence between us, where does it say that they were going to wait until it was full and also where does it explain the classification of an unforeseen event and to prove it to us that was that what happened. they need the rest of the money (we paid the deposit of R4000.00) to deliver the stuff which has finally arrived </p> <p>Now they are saying that they need the rest of the money (we paid a deposit of R4000.00) to deliver the stuff which has finally arrived today, but we don't feel is fair that we paid another R6000.00 for this terrible service, especially because those R6000.00 don't even cover the expenses that we have had to suffer from this. </p> <p>I need them to say that they are willing to discount the total amount of the payment and deliver my furniture asap.</p> <p> </p>