No response to customer queries, and hidden costs

I had to make a small move from JHB to DBN in Dec and the only company that had space was Classic. They were competitively priced but they do not send an assessor, which places the risk solely on the consumer. The move went OK, but they were not prepared to make substitutes, I had to pay extra, but since I was \desperate\", I had to do it. Then we had to move the rest of our stuff, and I went withClassic again..BIG mistake. Despite me providing accurate information, they could not get a price right and they kept chanign it - Consumer protetection = a company has to honour the quote. By the time I had to move, they were still changing quotes, so been better off with a competitor, but it was too late as I had to be out of the house Then the extra charges started, as they did once again not cater for slight changes. The main issue, is that they stripped the *****s in my sleeper bed when trying to take it apart and then transported the whole in one piece. Now I am trying to get the bed fixed and delivered, but they are not responding to calls and emails, My other furniture is in storage. ********* BUSINESS TO THE NTH DEGREE. HELP!"