INCORRECT QUOTE AND FAILURE TO DELIVER GOODS

ON MONDAY 23 MARCH 2015 I SUBMITTED A REQUEST FOR REMOVAL QUOTES ONLINE FOR A DISTANCE FROM CAPE TOWN TO JOHANNESBURG USING THE FOLLOWING WEBSITE: [URL Removed] AND SUBSEQUENTLY ATTACHED MY INVENTORY LIST WITH ALL THE GOODS THAT NEEDED TO BE TRANSPORTED. <br> <br> ON THE 25 MARCH 2015 I RECEIVED AN EMAIL FROM CLASSIC REMOVALS WITH A QUOTE OF R2724.60 WHICH I ASSUMED WAS FOR ALL THE GOODS AS SET OUT IN THE INVENTORY LIST, THE GOODS WERE THEN PICKED UP ON SUNDAY 26 APRIL 2015. WHEN THE GOODS ARRIVED IN JO'BURG I WAS TOLD THAT I HAD BEEN INCORRECTLY QUOTED ON THE GOODS AND NEEDED TO PAY A FURTHER R1899.00 WHICH I REFUSED TO PAY BECAUSE THE MISTAKE WAS ON THEIR PART NOT MINE.<br> <br> NOW THEY HAVE REFUSED TO DELIVER MY GOODS TO THE AGREED DESTINATION UNLESS I PAY THE BALANCE. THIS HAS INCONVENIENCED ME SO MUCH BECAUSE I NEED MY GOODS AND I PAID THE AMOUNT THAT I WAS QUOTED ON AND SHOULD NOT BE HELD LIABLE FOR A MISTAKE THAT WAS NOT MADE BY ME. WHEN I TRIED TO NEGOTIATE PAYMENT TERMS THEY DID NOT GIVE ME THE TIME OF DAY OVER A MISTAKE THEY MADE. THIS IS APPALLING CUSTOMER SERVICE.