1 reviews | Active since Sept 2016

20 Feb 2017, 11:21

Worst customer service ever

<p>I bough a cot bed over 6 week ago, the promised delivery time has come and gone. I speak with owners who always have an excuse and say factory backlog etc. They don't even bother to call to give updates. I have to call them each time and send Whatsapp messages that they only answer when they feel like. As for the landline, no one dares to pick up.</p>

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Replies (2)
Classic Designs
Classic Designs's reply02 Mar 2017, 10:58
Official

Good day Bathabile

We sincerely apologize for the inconvenience. We have learnt that your order was placed during the festive season and our production only resumed mid January. The 6 weeks lead time is calculated from the day production started. Nonetheless, we promise to have your order delivered within two business days.

Warm Wishes

Fortune

Classic Designs
Classic Designs's reply15 Mar 2017, 16:27
Official

Good day Bathabile

We hope you are happy with your delivery and apologies for the inconvenience

Sincerely

Concilia