1 reviews | Active since Oct 2018
********* and no integrity - please be aware of the following
Please read below what happened to my wife and I dealing with this company.
On the 25th April we ordered the Camila bed for R8000 to be couriered to Durban, for which another R2000 courier fee was charged. The bed was only delivered in the second week of June, however parts were missing and quality was inferior. Concillia ( owner ) then replaced the following week with another bed. However this was even worse, as manufacturing defects meant the bed was impossible to assemble ( we have pictures of mentioned defects ).
My wife ad I were unhappy with the quality of the product and service, and rightfully requested a refund. Concillia sent us a refund form which we submitted on the 12th July and we were told that our money would be returned to us the next week via EFT. They collected the bed and it was couriered back .
We have now been waiting since the 12th of July and we have not received our refund. Our calls and emails are ignored and the three times we have contacted Concillia, she makes up excuses saying her company is being liquidated.
We have approached the consumer ombudsman and will pursue all means to get our money back.
Meanwhile her website www.classicdesigns.co.za remains active with people purchasing from them. This company is a complete disgrace and Concillia has no integrity or ethics.
We will be opening up a ******** case. No consumer should have to go through this.
I apologise for the bad buying experience you had and we take full responsibility of the unfavourable events. As discussed with Mrs Bresser, i have taken responsibility for this case and will refund accordingly since me and my business partner went different ways. We are not, i personally am not aware of the liquidation part, but co owners who split. We are still 100% functional with most of our products now immediately available, no waiting periods and back orders now on 2-4 weeks lead time.
It is unfortunate that the delivery company had some parts missing in the first delivery and on replacement order there was drilling errors. It is also unfortunate that these things happened at a time when we had to go separate ways with my business partner and that affected a lot of things. A payment will be made to you as soon as possible like we agreed with Mrs Bresser
Regards
Concilia Kambarami
I apologise for the bad buying experience you had and we take full responsibility of the unfavourable events. As discussed with Mrs Bresser, i have taken responsibility for this case and will refund accordingly since me and my business partner went different ways. We are not, i personally am not aware of the liquidation part, but co owners who split. We are still 100% functional with most of our products now immediately available, no waiting periods and back orders now on 2-4 weeks lead time.
It is unfortunate that the delivery company had some parts missing in the first delivery and on replacement order there was drilling errors. It is also unfortunate that these things happened at a time when we had to go separate ways with my business partner and that affected a lot of things. A payment will be made to you as soon as possible like we agreed with Mrs Bresser
Regards
Concilia Kambarami
Our company have ethics and integrity, thank you. We have been trying to resolve this from the beginning, by promptly replacing the entire set and have been in contact with the purchaser
Our company have ethics and integrity, thank you. We have been trying to resolve this from the beginning, by promptly replacing the entire set and have been in contact with the purchaser