Poor service, bad communication, very disappointed in product quality

We ordered and paid for furniture and delivery. After waiting for more than 6 weeks with no communication as to when we can expect the delivery, we followed-up with Classic Design. After 2 weeks of promises the delivery was scheduled. We took time off from work to receive the delivery, but no delivery was made on the scheduled day. After taking off another day for delivery - with no delivery being made AGAIN - We had to contact Classic Design to get feedback about the deliveries not being made as promised. Classic Design does not contact and follow-up with you as the customer about your order or delivery. Again a date was set for delivery and we had to arrange with someone to receive the order, AGAIN no delivery was done and no communication about the situation was received. Eventually after 4 non-deliveries, the 5 in 1 Convertible Sot (Premium) was delivered. We tried to assemble the product (without any instructions given - having to again contact Classic Designs for instructions). We were very disappointed in the quality of the staining - we did communicate with Classic Design about the quality only to be told that that is how it is suppose to be. However the wood pieces are very poorly stained in patches (some spaces are not stained at all) and we have to re-stain every single piece to try and get a decent finish. Also the chipboard of the bed is about way to small to fit on the base of the bed - which means the whole cot and all the furniture will sag and fall through the base when assembled. Again we had to communicate this through to Classic Designs with them promising to replace and deliver the correct size within 2 days. After 2 days we contacted Classic Designs but so far they do not respond to any form of communication. We can still not assemble the furniture set and are very frustrated as to how this whole situation turned out. Please be careful when ordering - the service is poor with bad communication and the products cannot be recommended due to the quality of staining and craftsmanship.