1 reviews | Active since Sept 2017
Don't buy from this business
I ordered a bunk bed in May 2017. The lady (Concilia) promised delivery in 6 weeks (end June). Delivery date arrived and no news from her. I called and she asked for another 3 weeks to finish production. 3 weeks passed and nothing. Contacted her again and now the funny excuses start. "Sorry I was sick", "I was out, will check what happened", "something was wrong with the bed, they are redoing it, tomorrow will be ready.", etc etc. By end of August I got tired and asked for a refund. No surprise, she promised 7 days and the money would be in my account. 7 days passed and nothing. She is not picking up the phone and doesn't reply to emails. Funny enough she is posting on facebook and if I write anything on her page she deletes it.
Stay away from this business - I think she is a *******.
Good Day Loide
I sincerely apologise for the matter in question and find the contents of this review very misleading and lacking total truth. It's not in my nature to address issues this way but I feel the need to defend my name as this issue is directed to an individual not business.
I completely own up and understand that half of the time our orders are delayed, not that we wish to have it this way or intentionally, this is due to issues beyond our control as a small hand making company. We rather delay a product delivery if it's not satisfactory to us than delivering a low-quality product and do a rush job. Of all the delay reviews we have had, at the end of the day, they are pleased with what they receive. Never bad quality product.
My collegues told me you didn`t want to deal with anyone other than me even in my absense. Fortune reported giving you my personal cell phone number at some point. I am available most of the time but like any business, I have days that I'm not on duty as any other person. It is mentioned above that didnt pick calls but I never had any calls that from you and I always return missed calls.
I feel this a personal attack, not directed to the business. I tried my best to offer a service in a humble manner. I advised as well that your refund will be initiated and I forwarded the necessary documentation to the accounting lady. I will follow up on this and advise.
Good Day Loide
I sincerely apologise for the matter in question and find the contents of this review very misleading and lacking total truth. It's not in my nature to address issues this way but I feel the need to defend my name as this issue is directed to an individual not business.
I completely own up and understand that half of the time our orders are delayed, not that we wish to have it this way or intentionally, this is due to issues beyond our control as a small hand making company. We rather delay a product delivery if it's not satisfactory to us than delivering a low-quality product and do a rush job. Of all the delay reviews we have had, at the end of the day, they are pleased with what they receive. Never bad quality product.
My collegues told me you didn`t want to deal with anyone other than me even in my absense. Fortune reported giving you my personal cell phone number at some point. I am available most of the time but like any business, I have days that I'm not on duty as any other person. It is mentioned above that didnt pick calls but I never had any calls that from you and I always return missed calls.
I feel this a personal attack, not directed to the business. I tried my best to offer a service in a humble manner. I advised as well that your refund will be initiated and I forwarded the necessary documentation to the accounting lady. I will follow up on this and advise.