Deliver/Quality

We placed an order for a loft bunk bed on the 08/11/2017. The order was confirmed for delivery on the 25/11/2017 and only after contacting Concillia on said morning was I informed that deliver would not be taking place due to the bed not being ready. I was told that delivery could take place on the Thursday (30/11/2017). This did not happen – delivery was then confirmed for Friday (01/12/2017). On Said date (01/12/2017) delivery was unable to take place due to the rain. Delivery eventually did take place on Saturday 02/12/2017 – however, the mattress we ordered was not delivered. It took another 4 days before the mattress was delivered. The level of communication from Concillia is not the best – however, Israel’s communication is wonderful. He kept me up to date and informed on the delivery of the mattress. The quality of the bunk bed and the mattress is excellent. You can see that a lot of time and effort went into it. Service (Communication) = poor Quality = Excellent