SA
Samier A

1 reviews | Active since Dec 2017

13 Dec 2017, 09:27

Beware! This is a ****!

I bought furniture from this "company" and waited the 6 weeks they advised for production. They were due to deliver 25th November then when I called to confirm time they said all my furniture was complete and that they just needed to spray paint it and will be delivered the following week. So I waited and when I called the following week they said that it's complete but deliveries are full and will have to deliver the following Tuesday. When I called again on Monday (because they never call or msg to inform you about anything) they said the furniture is in QA and needs to be touched up so will deliver on Wednesday. On Tuesday I call and they say delivery between 2 and 3 on Wednesday. Eventually they only came through at 7pm after multiple calls and they arrived with completely wrong furniture and the quality of the furniture was not great either. I obviously sent the furniture back and when I called the next day to enquire they said they had sent my furniture down to Cape Town and the person they delivered to accepted the furniture (hard to believe) and that it would take another 2 weeks to manufacture what I wanted. I refused to wait as my wife is due to give birth and we needed it that week. So Concilia said they can't do anything that quickly and agreed to cancel my order and refund me. This is where the real problems started as she initially said 15 days but when I argued it was there fault she said she will pay me in 6 days and gave me a story about them not having any funds and having to claim the money from the payment site when they deliver goods which makes no sense at all. I also spoke to the other owner Fortune who doesn't know anything about what happens at this place. After this I stopped getting any responses to emails and calls. I have tried numerous amounts of time to get hold of Concilia but I just get ignored on the work number, both Concilia and Fortunes cell numbers and email. Finally Concilia answered the phone yesterday and said I will be paid yesterday and receive the funds yesterday. I asked her to send a proof of payment as well. Unsurprisingly I have not received my money back and Classic Designs are not taking any of my calls or getting back to me as to when they are going to pay me. This is definetaly a ****, pls be careful!

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Replies (1)
Classic Designs
Classic Designs's reply31 Jan 2018, 12:36
Official

Good Day Samier

We apologise for the inconvience and bad experience you had.

If orders are placed through third part websites we indeed only have the funds released to us when you as the client have confirmed receiving delivery and are happy. We apologise that the process to get the refund took longer

The funds were reversed a week ago and this case has been deemed resolved.

Regards

Classic Designs