1 reviews | Active since Jul 2017

21 Jul 2017, 10:41

Baby Cot Order

<p>Very annoyed! Ordered a cot in May, supposed to be delivered in 4 - 6 weeks, still have not received it 10 weeks later.</p> <p>Everything has been paid for but we still have to call them every week to follow up and make sure they are doing their job.</p> <p>Every week saying they will deliver but they do not, excuses are wrong size made, then wrong colour painted, now they still have to rectify something, going onto the 11th week....still no delivery.</p> <p>Really disappointing and very frustrated with their bad service!</p> <p> </p>

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Replies (1)
Classic Designs
Classic Designs's reply14 Sept 2017, 10:11
Official

Hi. First of all, thank you for choosing us for your baby furniture and asking most sincere apologies for the inconvenience caused by the delay in delivering your furniture. We greatly appreciate your feedback so that you can learn your experiences and be able to improve and offer a better service every day. We are working very hard to solve the incidences with the lead times and disruptions so that these things do not occur or the incidences are the minimum possible. Please accept our apologies and hope you enjoy a lot of your baby's room. A greeting and thank you one more time.

We believe your order was delivered and made to your specifacations as confirmed by your family 'order received, looking very good!'

Greetings and thank you one more time.

Best regards,