Appalling communications, product quality and after sale service

<p>Three months ago I ordered the 5-in-1 convertible premium cot, mattress and co-sleeper (latter came free with the deal for that month). Initial correspondence was good as we confirmed the colours for the cot etc.</p> <p> </p> <p>However, instead of the standard 4-6 weeks lead time for production, 2 months later, after I had to follow up on the order, it appeared there was a delay. I didn't have a problem with this, although it would have been good to get a status update without having to follow up several times.</p> <p> </p> <p>Once I got a response, it was said that I could expect delivery in the following week, but they would confirm and give an estimation of when it will be delivered. I never did get an alert and one morning I received a call from the courier company to confirm that the order would be delivered on that day. Luckily someone was home and I was just overjoyed to be receiving the order!</p> <p> </p> <p>Then things got interesting. We received 8 items. No instructions, missing items (mattress wasn't there; base for the pull-out bed wasn't there) and questionable quality (both of the bases of the cot and co-sleeper were 1-2cm too small to fit onto the tiny wooden pegs which needed to be able to support the weight of a baby! I've even overlooked the fact that, despite the picture on the website, the co-sleeper does not come with wheels; there are big gaps where the bottom drawer should fit snuggly; there were various chips on the furniture itself).</p> <p> </p> <p>I received a response 5 days later, after several emails for a resolution. It was great to hear that they would replace both bases and follow up on the missing items asap. I've sent the measurements and 9 days later, I am still awaiting an acknowledgement or a status update of my order!</p> <p> </p> <p>So in summary - 3 months, almost R10 000 spent and I cannot even use the product I bought. This is unacceptable and I wish I didn't have to resort to these measures, but my attempts to resolve this amicably have just not worked!</p> <p> </p> <p>Rather avoid this company, if you can. Website below:</p> <p>https://classicdesigns.co.za/collections/5in1-convertible-cots/products/5in1convertible-cot-premium</p>