No feedback at all

<p>Between my mom and I we have been unable to get any response from Clarins regarding a query we had on a faulty pump mechanism on one of their products. My mom spoke to their customer services department early this year and was told that someone would get back to her. I then send e-mails to the customer relations e-mail address listed on their website (One on the 10th of October and the other on the 17th of October). I have not even received an acknowledgement of the receipt of my mails. I would really appreciate it, if anyone from their customer services department could contact us as per the details in the mails I sent.</p>