Customer-ZERO-Service

I purchased (through Clarins online) a Moisturiser on promotion with was supposed to include a night cream (travel size) and a cleanser (travel size). I never received the promotional items. I wrote to Clarins about it, and Thato advised that it would receive it the following day. That was 2 weeks ago. After reading further reviews, I see the trend. I am grossly disappointed in Clarins. Thato clearly doesn't deliver on promises and is dragging your company name through the mud. I'm even angrier and more disappointed after realizing that this is a growing trend with Clarins now. I never expected this kind of pathetic service from an international company. Maybe it's time you did something about, No-Service-Thato.