CLARINS SA LEAVES DEFECTIVE PRODUCT ON THE SHELVES

For years I have been a loyal customer of Clarins. My favourite Eau Dynamisante - also something my family knows to include with my birthday gifts. For the past year or so I have bought ED and each time after the spray working for a week or so the atomizer packs up leaving me to un***** the entire head to be able to just dab the liquid, bottle falling over - losing liquid..... because by then I no longer have the box or the till slip to exchange the item. Each time I mention it to the sales lady at the Clarins counter - they look confused and amazed. Last month I again bought a bottle and low and behold the Clarins rep said - 'and the atomizer has not been fixed' Fantastic they finally did something. DISAPPOINTMENT - no they had not and again I am stuck with the problem. This time I contacted Clarins Head Office - fighting not to speak to Customer Helpline (never trust a helpline) got to speak to Tumi (probably a Helpline staff member) who was actually helpful and said this was probably an old batch and will send me a new atomizer. I got the impression that she felt it was good enough that she was sending me an atomizer - no you shouldnt be selling defective products in the first place.

NOW THIS IS GREAT but Isabel Martins (CEO) Clarins SA - is this the way to treat loyal customers - you dont recall the product that is defective? You leave it on the shelf for customers to buy -struggle with it and then have to wait till one of your staff members will send an atomizer - now my job to fix your problem. NOT THE WAY TO TREAT loyal customers.