Clarins Customer Service difficult to reach

I did not recieve my Clarins online order parcel because apparently their chosen courier RAM tried to phone me and I didnt answer,so RAM retuned the parcel to Clarins.I have no record of missed calls.I have phoned Clarins twice today,holding on and listening to an automated voice for half an hour each time.Have sent queries via their 'contact us' on their website.No feedback.Where is my order/parcel that I paid for?I spoke with an agent at RAM that confirmed the parcel was handed back to Clarins