Clarins Consumer **** ? Or Bad Customer Service

This review is not about Clarins products, but about the shocking way they treat loyal customers.

I ordered R3000 worth of online products to receive their July gift, which was advertised extensively across all social media, and which I received an invoice for, including the images of the gift, only to receive an email saying “gift cancelled” without further explanation.

This was a month ago, I have sent numerous emails to both customer service, complaints and head office. Initially someone named Joy reached out to me saying it would be resolved before Wednesday ( 2 weeks into July) and I never heard back from her. Numerous email later and not a word.

I want to warn you if you think of from buying Clarins online, do not get duped into buying for their gift.

It leaves a very ****med feeling, when after many years of loyal service, you dont even get an answer.

Sadly Clarins has always been ethical and above board, but this is no longer the case, instead its misrepresentation by offering a gift which you then dont receive.

Be careful, they are not interested in how loyal a customer you are, and if this has happened to you, dont drop it.

I am both disappointed and annoyed at their handling of their customers.

Think before you buy. I spent more to get the gift which I never got.