Third party claim not handled well

I am hurting as I write this review.

I have been involved in an accident with CTU's insurance clienton the 30/07/2919. I have emailed all the required documents and pictures as evidence that I was not wrong and did not cause the accident. At first I was told that my claim can not be processed since I do not have witnesses. This is really surprising because after the accident I was disorientated and it never came into my head to run around and look for witnesses and there after we were rushed to the hospital.

We kept communication with CTU and eventually they responded on the 10/09/2019 that they have appointed an assessor to come and assess the damage and it has been a week already, I'm still waiting for the assessor to call and make an appointment.

How long do I have to wait for the assessor to contact me? This is just too painful ... having to wait such a long time, whereas I do not even know what the outcome will be.

It is just such an inconvenience really...I depend on this vehicle to go to work and to try make ends meet.

This process has really been frustrating!

Lindiwe Shongwe ***