Very poor service

Our Bosch washing machine broke down on a Monday and the Bosch Siemens Service centre allocated Claremont Home Appliances as the agent to repair it. They were allocated the job on the Monday at about 12pm.<br> A repairman did come and have a look and I was informed we needed a part. He said he would be back the next day to repair it. After speaking to Aziza in the service department the next day I was informed that the part needed to be ordered from Johannesburg and would hopefully arrive Thursday morning or possibly Friday, but they would let me know. I was urgently needing the machine to be fixed or at least informed of when it could be fixed, but all I received was promises to find out and phone me back. Not once was I ever phoned back and informed of when the part/serviceman was going to come to the house. <br> I was told that the parts department has no contact with the services department!!! It was such an effort for them to try contact the serviceman and when they did eventually try they said they couldn't get through.<br> Pathetic service and I will not recommend to use them.