THEY TRASHED MY WORKING MACHINE AND BLAMED ME FOR IT

LEFT WITH NO CHOICE BUT TO COMPLAIN as my machine was trashed by Claremont Home Appliances and I received 0% service. I have had some ******* service before but I think at this point Claremont Home Appliances and specifically the manager Sebastian takes the cake as worst customer experience to date. I took my Bosch vacuum cleaner that was partially working but not to its best ability into Claremont Home Appliances to have it checked for repair. I paid the upfront “repair quote” about of R110. I waited and waited. The first quote I received did not even quote me on the repair but rather a bunch of sundries (bag, filter etc.). After complaining I was told “sorry we did this incorrectly” and they promised a requote. Some time past. I followed up. I eventually received another quote which was more than a replacement vacuum cleaner again including sundries that I didn’t need. I told them not to go ahead and that I would like to rather pick up the machine. At this point there was no mention of the fact that they would S**** MY MACHINE if I didn’t make it there in 14 days. This is now weeks into actually dropping it off. Apparently I missed the call to say that they are about to throw my property in the garbage. When I eventually went through to the store I was told the machine had been s****ped. First time I had heard about that stupid business practice of throwing property away that does not belong to the store.

I eventually spoke with a manager that basically said it was my fault. “We are not a storage facility” and “why didnt you ask for a manager” and “why would we call you back once we quoted you” were the constant defences. Being in the service industry myself I was genuinely shocked at the defensiveness, shirty responses from this manager. I experienced zero customer services here or evidence/desire to actually help. They effectively breached contract by not quoting me correctly and taking weeks to come back to me. The fact that they trashed my machine blows my mind. The managers response was “you can buy another machine for R950 from us which is a big discount down from R1,600 and this is the best I can do". When I told him that he left me with no choice but to give them a bad review he said “go for it...I will just respond to each post”. Good luck Sebastian at keeping further customers with such a ********** attitude. The last thing I said to him was “don’t speak to me like I am your friend” as he was just being so colloquial and raising his tone in defense to which he rep****.. “Let me get one thing clear...I am NOT your friend”.

Don't take your machine or money to Claremont Home Appliances. I can assure you that they don’t give a stuff about you. There is a reason that this is not the only 1 star review and I am sure it will not be the last. To date I paid them R110, multiple phone calls and 1 bosch vacuum cleaner that partially worked. Thanks for nothing Sebastian. Shocking to be honest. Let’s see your reply to this to try and justify being so bad at caring for your customers.