SHOCKING SERVICE WHEN ORDERING PARTS

On 21 May we contacted Claremont Home Appliances to order the glass for our washing machine door which had shattered. On the same day we paid for it and forwarded confirmation of payment. <br> <br> We were told the part would be available in 10 to 15 working days.<br> <br> Despite us phoning just about every day since the 16th working day to check up, and my husband going in personally to try to get answers, the part has still not arrived and each time we are either simply told that \we will contact you when it is available"or worse"