Shocking Service Claremont Home Appliances

I took my washing machine in on about 10 November, and was told to pay R250 for them to look at the machine, to give us a quote on the work needed. Three days later we got the quote. They wanted nearly R2500 to do the repairs, and wanted us to pay up front, so that they could order the parts. Payment was made on 15/11/2023. Now, more than a month later, we still do not have our machine back, and now they say that there are more parts needed, that they didn't notice the 1st 3 days!!! A month later, we still have no machine and they have our money, and they are holding us ransom for more money before we can get our machine back! The service during the whole process has been shocking. Sherry would never returned our calls to find out on the progress of the work. When ever we refused to leave a message, she would give us the same story - "the parts are coming this afternoon".