POOR SERVICE AND *********** STAFF

The service is incredibly bad.When I enquired about a part and was told to send an email to receive a proforma invoice,when I did this;my email bounced back and so I had to call again only to be given a different email address.3 Hours later,and I still have not received a reply.When I called, the other person who answered was unprofessional and i kept having to repeat myself,not sure if the phone line is bad or that they just have *********** staff.When i eventually got through to the person i initially dealt with, she was full of excuses.This is one of many bad experiences with this business.