Disgusting service

8th August '15 we took our Defy Top Loader washing machine to Claremont Home Appliance coz it didn't wash 2 days after they called us to collect we paid R445, when it came back we noticed it still has the same problem we returnd it back & they wanted an amount of R1180 upfront to order the machine motor we paid the money, the machine was there since then They didn't bother to keep us updated on the progress/feedback, I calld them to enquire 1st they're waiting on the part then they receivd the part but ws incorrect & returned it and they kept quiet for a long time my parents went to them after a month they said they still haven't recvd the part and they advisd them to buy a machine instead ??? I called them on the 10.11.2015 they said the same story they don't have stock I told them i'm collecting my machine & money on the 11.10.2015 will take it myself to Defy, a lady told me that machine is in Stellenbosh in another workshop, they didn't mention that to me when I calld them, they delivered the machine on the 17.11.2015, we checked it the screen that shows the no's is not there and the wires is off and not switching on at all now...obviously other parts were removed!!! why?