Poor service ALL round

On the 20th of May it all began as I went to buy a glass bowl for my washing machine. having been told they would have to order it we must pay in advance once they sent out the invoice fine thats great. was told it would take 10 to 15 working days. 21st May the invoice arrived and my wife paid the R241 so the price was not to bad. then it all went down hill. At the time i write this report after many phone call and even going into the store we are on 31 working days and that not including weekends. they even tried to give me a part with no order number and again promised to call today and deliver the part no call and no part. This had cost us a fortune on having to take washing to a laundry at around R600 a time a couple of times a week for a R241 PART. Either they dont care about customers which is what you feel when you call or they just tell you what they want to hear when face to face. I have tried the nice approach so now i have taken to naming and shaming them to try and get some joy.