Poor Claim Handling and Lack of Transparency - Worst Experience Ever

After over a decade as a loyal customer, we are extremely disappointed with how our recent claim has been managed. We've been bounced between departments without clear communication, and our vehicle was declared a write-off without any written explanation. Although our car was eventually returned, key concerns like the Natis documents and settlement details remain unresolved. The offer made by Prime is only 30% of the car's value, with no proper justification. We've been patient since the accident on 5/6 July 2025, but the lack of transparency and urgency has left us feeling let down.