Morning! I wanted to evaluate the claims Procedure but I can't because it is not clear to me?? Example: 31st March 2023 ***

Morning! I wanted to evaluate the claims Procedure but I can't because it is not clear to me?? Example: 31st March 2023 ***.00 One plan paid =R480 Maria paid=R126 What it is that you wanted me to Claim??? NB! Same on 28th March 2023 Invoice R378.60 One plan paid =R180 Maria paid =R198.60 What is it that I was told to Claim??