Poor service by motorvaps

Hi, I have my warranty plan with motorvaps. Earlier this year my gearbox broke off and I send out for repair. The cost of repair was R49000 and I was approved for R10000 out of R20000 of the total cover. The justification of that was that my gearbox was damaged due to wearing. Service history of both gearbox and the car were supp**** to prove regularly intervals wer followed. My question to them was how do you justify wearing of the gearbox if oil and filter was changed regularly?

Today I am sitting with the second claim on an alternator that has blown and packed up the the pulley. Yet to date I am still waiting for approval department to cover the claim after 7 days of claim. Emails are going out between workshop and the insure sounding like they want to dodge the claim. My car workshop is kept long on the call trying to get clarity on the matter so that they can clear the matter out quickly. With no luck no one seems to be ready to take effort of helping.

To me it seems like they are not leaving to their promises they give costumers when they are lured to join