CP
Christian P

1 reviews | Active since Jul 2011

13 Dec 2016, 12:13

Poor service and bad attitude

<p>I would not advise any body to make use of this company. They have the audacity to stick their stickers all over your gate and/or your motor as adverti*****t and thereafter their service and attitude is appalling. They came to 'fix' my gate motor charged R1200, it worked for 24 hours and stopped working. After four weeks of on and off waiting for them to assist me to fix my motor, I was told (shouted at by the technician) today; it’s a waste of their time driving out to my house only to find nobody is at home this was after I asked they phone me and give me half an hours warning to get home (i.e. if I don't answer my phone I am unavailable (I work) at that time so don't drive to my house, I will phone you back and make further arrangements) and on the second occasion my husband sat at home waiting for them from 14h00 to make sure there was somebody there (as we said come any time from 14h00). Apparently I am at fault as I should make sure I am available at home all the time so when they arrive to fix my motor I am there and then finally I was told to find another company as they can not assist me (or will not) after which the technician slammed the phone down in my face because I was waisting his time.</p>

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Replies (2)
CP
Christian P's update14 Dec 2016, 11:27
Reviewer Update

After our initial complaint that the battery is not working (on the 13.11) they never followed up.
I gave them two cell numbers and they never showed any motivation to actually provide service and call us to make an appointment.
In my opinion they do not live up to what is stated on their own webpage “Once you are satisfied then only will we expect payment.” I would say based on my experience “once you paid do not expect service”

CP
Christian P's update14 Feb 2017, 16:38
Reviewer Update

The company has not contacted us at all, stay away fro such a bad service