Avoid using this pathetic company

I am writing to express my extreme dissatisfaction with the service my girlfriend has received from CK Coach Works in connection with a recent claim she filed through Discovery Insure.

Her car was dropped off at CK Coach Works on 27th October 2023, and the claim was authorized promptly on November 1. However, the entire process has been plagued with significant delays and unprofessionalism on the part of CK Coach Works.

Firstly, it took them until the 8th November to even book her vehicle in after multiple attempts on her part to get them to 'locate' her car, with phone calls where they claimed not to have her car logged at their facility.

Subsequently, the communication from CK Coach Works has been nothing short of appalling. Despite being assured by her 'service advisor', Danielle, that she would keep her updated, she has faced numerous instances where she was unavailable, citing tea or lunch breaks. This lack of communication and professionalism has been highly frustrating and unacceptable.

Discovery Insure updated her on 17th November that her car was in repair, with Danielle informing her that the latest completion date would be 24th November. However, on 23rd November, she received a message via WhatsApp stating that CK Coach Works was having a staff party, and their office would be closed. Despite her request for a status update on her car, she received no response.

To compound matters, on Monday, 27 November, a different service advisor contacted her, stating her car was in line for paintwork but could not guarantee a return date. Today, 28th November, she was informed that her car is still in the repair phase, and additional parts are pending approval from Discovery.

She has contacted Discovery Insure to verify this information, and they have no record of any outstanding approvals. Furthermore, when they contacted CK Coach Works on her behalf, they were informed that the assessor who logged the request was off duty.

This level of service is utterly unacceptable, and I am deeply disappointed in the lack of professionalism and communication from CK Coach Works. She relies on her vehicle for daily activities, and the extended delays are causing significant inconvenience.

I highly recommend that no one uses CK Coachworks and if they are forced to use them through their insurer, they should push back and refuse their service. It's shocking. I'd give negative stars if it was possible.