Poor service standard

I bought a police watch in one of the retail store at riverside mall, nelspruit in Mpumalanga. How ever the manual i received was not for that specific watch that i bought. We tried to check with the other retail stores in nelspruit but they also didn't have the manual. The store manager sent an email to CJR as they are the once who are distributing police watches to the retail stores, but they never responded to that emails. I personally called CJR on the 16th October 2018 to enquire about the watch that i bought, they said i must send an email to Michael who is a brand manager. He didnt respond to my email. On the 17th i made a follow up call wth Claudia, and she said i must forward her the email that i sent Michael, i did as she requested. Up until today i didn't receive any assistance in either Michael or Claudia, its been two months now, i'v got a product dat i can not use, am rely suprised how come that a company can manufacture a product that does not have a manual. The worse part is that even the one who is regarded as a brand manager failled to assist me. I realy like police products, but am saddened by the service i received from CJR. They realy not doing justice to police products, infact they are failling the brand.

Please assist me hello peter.