Poor service

I am not one to complain about poor service but unfortunately Citynet in Norwoods' service is pathetic! A few weeks ago I came to enquire about a unit in Norwood village. I tried for a few days to get hold of the agent who did not answer my calls or reply to my messages. I went to the office in Norwood and spoke to the Manager who is also the agent for the units. She was extremely rude and unhelpful. Due to Covid, she advised that they cannot view. Her approach was abrupt and unprofessional. She directly told me that "it's best I find an alternative apartment" instead of finding solutions and being helpful. Yesterday, another agent from CityNet called me to view the same unit. I thought I give them another chance. Only to find that after driving to the viewing they (the agents) was a complete no show. When I went to the office, the lady advised me that the viewing was cancelled due to fumigation problems, but failed to inform me. Absolutely shocking, poor service. I personally would not want to deal with them in future nevermind look after my property.